Support &
maintenance
We offer a wide range of services to support you along the way:
SUPPORT & MAINTENANCE
Keeping your software in top shape
At Softsales, we ensure that your software remains in top condition, providing reliable support and maintenance services to keep your operations running smoothly. Our dedicated team is always on hand to address any issues, optimize performance, and implement necessary updates, ensuring your satisfaction long after the initial deployment.
OUR TYPES OF SUPPORT
1. CORRECTIVE MAINTENANCE
We promptly address and resolve any errors or bugs reported by users, ensuring your software functions without interruption. Our team reviews the system architecture, identifies and eliminates code errors, and fixes performance issues to maintain optimal operation.
2. USER SUPPORT
Our user support services provide ongoing assistance, including comprehensive training and guidance to help you maximize the value of your software. We ensure your team is fully equipped to use the system effectively, enhancing overall user experience and satisfaction.
3. PREVENTIVE MAINTENANCE
We proactively monitor your system’s performance to prevent potential issues before they arise. Through regular optimization and advisory services, we help you maintain the effectiveness of your software over time, keeping it aligned with your evolving business needs.
4. DEVELOPMENTS
As your business grows, so do your software requirements. We take new user needs into account, updating and enhancing your system to meet these demands. Our focus on continuous improvement ensures your software stays aligned with industry trends and continues to support your business goals.
A DEDICATED TEAM
A network of experts capable of managing all aspects of the maintenance and technical assistance of your project.
Our resources are multi language speaking, certified, experienced and knowledgeable about your business processes and issues.
Subscription:
Monthly Basis
Payment a La Carte:
Hourly Rate / Daily Rate
control your budget
Optimization of the solution, advisory role on improvement areas to ensure its long-term effectiveness.
package
Definition of the necessary load to allocate to guarantee ideal maintainability.
ticket log
Definition of a volume representative of your maintenance needs in terms of number of tickets.
TICKETING TOOLS
Implementation of a turnkey solution in your organization at the start of the contract.
A quick, reliable solution included in our trust-building approach and management of bugs reported by users.
Ensures a stable communication channel, better handling of tickets to the respective teams, live monitoring of operational and financial KPIs according to contractual Sla’s.
TRACKING OF YOUR REQUESTS
