SUEZ
Deployment of Salesforce CRM internationally and industrialization of sales and prospecting processes.
Industry:
Water and Environment
Technology:
Salesforce Sales Cloud, Conga, Ellipro, BVD
Duration:
12 Months
NEED
SUEZ needed the organization of its sales using Salesforce CRM. This entailed addressing several needs, including lifecycle management, handling quotes, contracts, and signatures, prospect analysis, database quality improvement, and implementing a ticketing system for electronic support.
SOLUTION
- Quote and contract generation via Conga Composer, including electronic signatures
- Restructured sharing and security rules
- Integrated the ELIPRO solvency note interface
- Developed the BVD interface for ensuring data quality
- Established a request management system
RESULTS
- Improved organization of the sales team
- Significant time savings
- Enhanced organization of data, documents, and contracts
- Better tracking and analysis of results
- Increased user and client satisfaction
