SPIE Facilities
SPIE Facilities, with multiple entities across France, faced challenges in standardizing business processes, sharing best practices, and monitoring activities due to varying operations and IT tools. The project aimed to industrialize processes and enhance operational efficiency through Salesforce solutions.
Industry:
Facility Maintenance
Technology:
Salesforce Sales Cloud, Field Service Cloud, Experience Cloud, Talend DI
Duration:
48 Months
NEED
Develop a comprehensive solution in BUILD mode over the initial 2 years, focusing on the implementation of the Field Service Cloud module. Deploy the Salesforce Field Service Cloud solution nationwide across all SPIE Facilities entities in France.
SOLUTION
- Participated in the BUILD phase of the solution from scratch during the first 2 years
- Managied the nationwide deployment of the solution throughout France
- Served as Business Analyst to streamline and industrialize the processes
- Provided user training and tool administration, including Level 1, 2, and 3 support
- Developed multiple interfaces to integrate the tool with other databases
- Created customer areas and communities
RESULTS
- Optimized organization of schedulers and technicians
- Achieved significant time savings
- Enhanced organizational monitoring and data analysis
- Increased customer satisfaction and loyalty
- Upgraded and enhanced the skills of technical teams
