Salesforce Sales provides powerful tools to help businesses close deals faster and drive revenue growth. With features like Sales Cloud, teams can manage leads, opportunities, and accounts, automate tasks, and gain insights through AI-driven analytics. The platform supports seamless collaboration, pipeline management, and sales forecasting, enabling teams to work efficiently and achieve their sales goals.

• Sales AI: Enhance sales with AI-integrated CRM, which allows sellers to automate prospect research, draft emails, and plan their day, along with predictive and conversation intelligence via Einstein 1.
• Sales Engagement: Improve sales efficiency by providing reps with a unified platform to connect with customers across all channels, automating follow-up and meeting booking functions.
• Sales Programs: Utilize AI-driven coaching and resources to boost seller productivity through best practice templates and automated program delivery.
• Buyer Engagement: Align marketing and sales, grow revenue, and enhance engagement with B2B marketing automation software utilizing an AI-powered CRM, scaling account relationships and unifying customer data.
• Sales Data: Increase revenue through more accurate and insightful business data.
• Sales Analytics: Leverage sales analytics for a complete view of performance, enhanced forecast accuracy, and accelerated revenue intelligence.
• Revenue Intelligence: Optimize revenue performance by equipping your team with specialized analytics and actionable insights for every step of the sales cycle on a customizable platform.
• Revenue Cloud: Automate revenue operations and deliver seamless buying and selling experiences with AI-driven guided quoting. Streamline the entire quote-to-cash process—from catalogs to billing.
• Sales Performance Management: Connect customer data to sales planning, optimize team structures, align seller incentives, and reduce manual work.
• Partner Relationship Management: Enhance partner experiences with AI-driven insights, automated fund requests, and ongoing support using CRM-integrated tools.
• Sales Team Productivity: Boost sales by harnessing the power of your people, data, and process automation, along with real-time information and automated deal support across devices.

Salesforce Service offers a suite of tools designed to elevate customer support and service experiences. With features like Service Cloud, companies can manage customer interactions across various channels, streamline workflows with automation, and gain insights through AI-driven analytics. The platform provides solutions for case management, knowledge sharing, and customer self-service, all while enabling teams to work efficiently from anywhere. Harness the power of Salesforce to deliver exceptional service, enhance customer satisfaction, and drive business success.

• Self-Service Experience: Empower customers to find answers on their own terms to drive efficiency and improve experiences.
• Digital Engagement: Deliver personalized experiences across all service channels to boost customer satisfaction.
• Voice: Speed up call resolution and enhance satisfaction by integrating cloud telephony with Salesforce CRM.
• Visual Remote Assistant: Improve first-time fix rates through real-time remote service and access to expert assistance.
• Agent & Mobile Worker Productivity: Increase efficiency and resolve cases faster with centralized management of interactions, cases, incidents, knowledge, and assets.
• Customer Service Automation & Process: Delight customers and save time by automating routine tasks and end-to-end business processes.
• Chatbots: Provide scalable, personalized service with AI-powered chatbots for handling common requests.
• Team Productivity: Save time by automatically assembling the right experts to collaborate on complex issues via Slack.
• Intelligent Service Operations: Enhance operational efficiency and productivity with data and AI-powered insights integrated into your CRM.
• Customer Service AI: Boost customer satisfaction and service team productivity with conversational, predictive, and generative AI solutions.
• Einstein 1 Platform: Build AI-powered apps with low-code tools and safely connect any data to create new CRM experiences.
• Data Cloud: Unify all your data in real-time to create a single, dynamic view of every customer and asset.
• Customer 360: Connect service to sales, marketing, commerce, and IT to tailor experiences to individual customer needs.
• CRM Analytics: Make faster decisions with intelligent recommendations and actionable insights from Tableau.
• Integration: Integrate apps and connect data from any system instantly with MuleSoft.
• Contact Center: Transform your contact center into an omni-channel engagement center with all channels on one platform.
• Field Service: Boost front-line workforce productivity with a comprehensive field service solution.
• Employee Service: Streamline HR and IT support to reduce operating costs and keep employees satisfied.

Salesforce Marketing offers a suite of tools designed to help businesses connect with customers and drive growth. With Marketing Cloud, you can create personalized marketing campaigns across email, social media, and advertising channels. The platform enables you to manage customer journeys, analyze campaign performance, and leverage AI-driven insights for targeted marketing strategies. Streamline your marketing efforts, enhance customer engagement, and achieve your growth objectives with Salesforce’s advanced marketing solutions.

• Customer Data Platform: Unlock the full value of your customer data for personalized interactions and tailored experiences.
• Marketing Analytics: Optimize your campaigns and budget with unified performance data and AI-driven insights.
• Marketing Cloud Engagement: Boost conversion rates with relevant engagement across email, mobile, ads, and web channels.
• Marketing AI: Make faster, smarter decisions with built-in intelligence throughout the marketing platform.
• Personalization: Leverage trusted customer data and AI for improved personalization across all your owned channels.
• B2B Marketing Automation: Drive efficient growth by aligning marketing and sales efforts around every account.
• Customer Loyalty: Strengthen relationships by integrating marketing and loyalty programs for VIP customer experiences.
• Marketing for Small Business: Achieve significant results for your small business with marketing automation on the world’s #1 AI CRM platform.

Salesforce Commerce provides a complete suite of tools to enhance your eCommerce operations and drive growth. With Commerce Cloud, you can deliver seamless, personalized shopping experiences across web, mobile, and social channels. The platform offers advanced features for managing product catalogs, optimizing checkout processes, and integrating marketing efforts. Leverage AI-driven insights and automation to streamline operations, boost sales, and create exceptional customer journeys. Transform your eCommerce strategy with Salesforce’s innovative solutions designed for both B2B and B2C businesses.

• Digital Storefronts: Choose the best digital storefront for your goals with options for digital storefront templates, fully headless commerce, or a hybrid model.
• Commerce AI for Merchants: Empower your teams with conversational AI to streamline tasks from storefront setup to growth management.
• Commerce Intelligence, Powered by Data Cloud: Optimize your business operations with advanced merchant dashboards and AI-driven insights from Data Cloud.
• Commerce AI for Customers: Enhance online shopping experiences with conversational AI and first-party data to replicate top in-store interactions across all digital channels.
• Customer Acquisition and Loyalty: Build lasting customer relationships with personalized experiences across various platforms, from WhatsApp to the metaverse.
• Embedded Commerce Apps: Increase revenue by integrating digital commerce into your sales, service, and marketing channels throughout the customer journey.
• Order Management: Streamline distributed order management to ensure smooth deliveries and provide exceptional service.

Salesforce Data offers robust solutions for managing and utilizing your data to drive business success. With tools like Data Cloud, you can unify and analyze data from various sources to create a single, comprehensive view of your customers. The platform provides features for data integration, management, and analytics, helping you make informed decisions and automate processes. Enhance your data strategy with AI-driven insights, seamless integrations, and advanced analytics to improve customer experiences and achieve your business goals.

• Unify Your Enterprise Data: Eliminate data silos with Data Cloud by integrating structured and unstructured data into Salesforce using a variety of connectors and zero-copy integrations from Snowflake, Redshift, BigQuery, and Databricks.
• Harness the Power of Metadata: Utilize Salesforce’s metadata layer for seamless integration across Salesforce applications and low-code services, including Einstein AI, Flow for automation, Lightning for UI, and Apex for advanced customizations.
• Drive AI Results from Your Data: Unlock generative AI capabilities with your company’s data for secure, relevant outcomes without costly model training, and integrate external predictive models with Bring Your Own Model for enhanced insights and workflows.

Tableau Analytics offers a comprehensive suite of tools to help businesses turn data into actionable insights. With Tableau and CRM Analytics, you can visualize data, uncover trends, and make data-driven decisions across all levels of your organization. The platform provides advanced features for creating dashboards, performing in-depth analyses, and integrating data from various sources. Leverage AI-driven recommendations and interactive reporting to drive strategic initiatives, improve performance, and achieve your business goals.

• Built-in AI: Utilize AI to deliver precise predictions and actionable insights for your data analysis needs.
• Data Prep: Connect to various data sources and use drag-and-drop tools for transforming and preparing data for analysis.
• Flexible Deployment: Adapt analytics solutions to fit your existing infrastructure, whether on-premises, in the cloud, or within your CRM.
• Data Exploration: Discover answers to your data questions with advanced visual exploration features and natural language processing capabilities.
• Security and Governance: Ensure safe and controlled access to actionable data with top-tier security measures and governance practices.
• Connected Conversations: Share valuable insights across departments or throughout the enterprise using Slack and your governed data environment.
• Data Visualization: Use intuitive data visualization tools to identify trends, spot outliers, and understand patterns in your data.
• Trailblazer Experience: Acquire new skills, engage with the global Trailblazer and DataFam communities, and contribute to collaborative projects.
• Tableau Accelerators: Get immediate access to expertly designed business dashboards customized for your industry or enterprise needs.

Salesforce MuleSoft provides comprehensive tools for connecting and automating your business processes. With Anypoint Platform, you can seamlessly integrate applications, data, and devices across cloud and on-premises environments. The platform offers features for designing, deploying, and managing APIs, enabling you to streamline workflows, improve operational efficiency, and drive innovation. Leverage MuleSoft’s capabilities to unify your systems, automate processes, and achieve better business outcomes with robust integration and API management solutions.

• Anypoint Flex Gateway: Extend Anypoint Platform to manage APIs across any environment with an ultrafast API gateway.
• Anypoint API Governance: Ensure APIs meet governance standards while accelerating time-to-market.
• Anypoint API Manager: Centralize API and microservice management to boost productivity from a single platform.
• Anypoint API Experience Hub: Quickly create a digital storefront and a consolidated source of truth for all enterprise APIs using out-of-the-box templates.
• Anypoint Code Builder: Design, develop, and deploy APIs, integrations, and automations from a next-generation IDE in a unified environment.
• Anypoint Connectors: Connect to any endpoint with simple, click-based solutions instead of coding.
• Anypoint Exchange: Accelerate development with a marketplace offering reusable, prebuilt assets.
• Anypoint Partner Manager: Manage B2B partner integrations with a low-code solution for efficient collaboration.
• MuleSoft Composer: Enhance productivity and reduce costs by enabling business teams to automate workflows and connect apps and data easily.
• MuleSoft RPA: Scale up automation efforts with both simple and advanced robotic process automation solutions.
• Salesforce Flow: Automate multi-user processes to streamline work between people and departments.
• io: Import and export unlimited amounts of data for Salesforce using the most popular data loader tool.
• MuleSoft Accelerators: Jumpstart your top business initiatives with pre-built integration use cases and solutions.
• MuleSoft Direct: Quickly connect to critical industry systems with pre-built connectivity solutions directly within Salesforce.